Better customer services in a more efficient way

This web based application is developed for Mobilink. Mobilink, a Motorola subsidiary, is the first cellular operator of Pakistan with a network that consists of more than 160 cell sites and is operational in 55 cities with a customer base of over 200,000.

The Task
Mobilink approached Cybersoft for the development of a multipurpose web based application for its call center/customer services department to provide consistent information and required to integrate this with existing database.

The Solution
CST developed an application in ASP. This application serves all the call center/customer services staff as well as other employees of the company.


Benefits
Top quality and consistent information for customers, partners as well as employees. Low training requirements to call center/customer services department, less deployment time and maintenance lead to cost savings in the respective departments.

Technologies Used
The application was developed in ASP and Java Script and is independent of back end database. Any ODBC compliant database could be selected for the back end. Currently the application is running on Microsoft Windows NT with Oracle as the back end database.